Data security and privacy are top priorities for us. Therefore, we do not have a copy of your password, which would be necessary to restore your user account. This is how we ensure that no one—not even BitsaboutMe—can access your data without your explicit consent.

If you created your account in January 2022 or later, you received an automatic email with a recovery code. If you do not have a recovery code, you can create a new account with a different email address. Your old account will remain protected and will be deleted automatically after one year of inactivity. Alternatively, you can request the deletion of your old account at support@bitsabout.me, specifying the email address you used when you signed up. Once you have received confirmation from us that your account has been deleted, you can create a new account using the same email address.