I forgot my password. What can I do?

Data security and privacy are top priorities for us and therefore we do not have a copy of your password (zero-knowledge) as it would be necessary to restore your user account. Therefore, we cannot reset your password. Only in this way we can assure you that without your login no one – not even BitsaboutMe – can access your data without your explicit consent.

So if you forgot your password, there is nothing we can do. You can create a new account with a different email address. Your old account will always be protected and will be automatically deleted after one year of inactivity. Alternatively, you can request the deletion of your old account at support@bitsabout.me, specifying the email address you used when you signed up. Once you have received the confirmation from us that your account has been deleted, you can create a new account using the same email address.

Please remember to create a password recovery code for the new account and keep it in a safe place.