If you have trouble connecting your email, there may be a number of reasons:
- The account and password combination is incorrect: BitsaboutMe requires the same credentials that you use when connecting your smartphone to your email server, for example. If in doubt, make sure your are using the correct password by logging in to your webmail account.
- Your provider’s configuration cannot be determined: In order for us to connect an email account, the provider must support the IMAP protocol and encrypted access via port 993. This should be standard everywhere these days. We can connect over 70% of all email accounts automatically.
- Your email provider does not allow IMAP: This is only true for very few providers. In this case we can’t do anything, because we currently only support IMAP for read-only access.