FAQs

Privacy

BitsaboutMe is committed to protecting the privacy and security of its users’ personal data. Our Vulnerability Disclosure Program is designed to minimize the impact of security flaws on our platform and its users. If you discover a security vulnerability, please contact us at security@bitsabout.me.

Yes, you can export your data. We are an open platform that complies with the EU General Data Protection Regulation (GDPR). You can manage and extract all of your personal data as a JSON file. Just click the profile icon and navigate to the Download Data section.

Currently, we do not offer the possibility to correct your data. What you can do, however, is to delete incorrect datasets. You can also correct data at the source, but you will have to work with the data holder where the data originally came from. Once you have made changes there, these will be transferred to BitsaboutMe with the next update.

BitsaboutMe uses session cookies to manage the encrypted communication between the browser/app and the server. These cookies get deleted automatically when you close your browser, which avoids leaving a data trail behind. That’s why you don’t see a cookie disclaimer on our site. Furthermore, we use Matomo for tracking purposes to best protect your privacy while you use our service. You won’t ever find 3rd party cookies to profile and sell users’ data to advertisers on our site.

Technical

We use SQLCipher. SQLCipher is an open source extension of SQLite that provides transparent 256-bit AES encryption of database files. In the mobile space, SQLCipher has enjoyed widespread use in Apple’s iOS as well as Android for quite some time. To communicate with our servers, we use HTTPS end-to-end encryption only.

Usage

You can connect your bank account via our open-banking partner SaltEdge and import and categorize all your bank transactions. SaltEdge is PSD2 and PCI certified and uses bank level security, i.e., asymmetric cryptography with private keys on different servers. Importantly, BitsaboutMe and SaltEdge can only retrieve data from your bank account but never execute any transfers.

When connecting to your bank via SaltEdge, BitsaboutMe will provide an embedded web interface to SaltEdge. In that interface, you can select your bank and then enter your bank credentials. These credentials are then sent to SaltEdge and the service will establish a connection to your account and return the data to BitsaboutMe. BitsaboutMe never stores your online banking credentials. For more information, please refer to SaltEdge’s Privacy Policy and End-User License Agreement.

If you have any difficulties connecting your bank account, please contact support@bitsabout.me.

The receipt manager tool helps you to easily manage your finances on your mobile phone, saving you precious time.

Once you’ve connected your bank account(s) via SaltEdge, you’ll see a complete overview of your expenses under Finance: The e-receipts from your connected online accounts will automatically be connected to your payments. Additionally, the scanner enables you to effortlessly digitize and store all your paper receipts in a secure location. Learn more.

To import your PayPal data, you first need to create an activity report. To do this, log in to PayPal and navigate to Activity download. There, you can create an individual report of your activities. Download it as a CSV file and upload it to BitsaboutMe. You can find detailed instructions here.

The IBAN (International Bank Account Number) and the BIC (Bank Identifier Code) provide information about your bank account.

In some countries like Germany and Switzerland, IBANs are commonly printed on bank cards and on bank statements. The IBAN is required for money transfers within Germany and in the SEPA area.

Unlike the IBAN, the BIC (aka SWIFT) identifies your bank rather than your individual account. BICs are either 8 or 11 characters long. These characters identify the bank, the country, and the location within that country. Your BIC should be in the same place as your IBAN: either on your bank card or on your bank statements.

In case you cannot find this information, we advise you to contact your bank directly.

If you click on your profile icon and then navigate to your connected data sources, clicking on a data source will bring up the statistics for it.

To connect your Gmail account to BitsaboutMe, you need to activate the IMAP protocol in your Gmail account settings and enable less secure apps. If there is still a problem, try clearing Captcha. You can find detailed instructions here.

To connect your GMX account to BitsaboutMe, you need to activate the IMAP protocol in your GMX account settings. You can find detailed instructions here.

If you’re having trouble signing up on BitsaboutMe, this may be due to one of the following reasons:

  • Fingerprint ad blocker: If you use this type of ad blocker, temporarily disable it to sign up on BitsaboutMe.
  • Password manager: If you use a password manager, you may already have another password stored for the email you would like to sign up with. In this case, you should delete the saved password from the password manager and enter your new password manually when you sign up on BitsaboutMe.

If you want to temporarily turn off tracking, you can disable the location service on your smartphone.

No, your data will not be deleted automatically. As long as you have online accounts connected under My Data, this data will be imported and stored continuously. If you want to delete this data, you can disconnect and permanently delete it by clicking on the corresponding data source(s).

If you use 2-factor authentication for your email account, you will need to make an additional setting to import your emails to BitsaboutMe.

Sign in with your email account and navigate to the security settings. You should see an option in the login/password settings to generate app passwords. Create a separate password for BitsaboutMe, which you can use to connect your email account to BitsaboutMe.

To import your REWE data, you must first enable the REWE eBon in your customer account: Log into your REWE customer account, connect your PAYBACK card, and activate the REWE eBon. Once you have done this, you can connect REWE to BitsaboutMe and import your shopping data. You can find detailed instructions here.

To connect your Yahoo account to BitsaboutMe, you need to create a special password in your Yahoo account settings. You can find detailed instructions here.

To connect your Bluewin account to BitsaboutMe, you need to set a new password for your email in your Swisscom account settings. You can find detailed instructions here.

To import your Facebook data, you must first make a copy of it. Log in to Facebook and navigate to Settings. Go to the Your Facebook Information section under Download Your Information, where you can create an archive file of your Facebook data. Download this file and upload it to BitsaboutMe. You can find detailed instructions here.

In order to import your Swisscom data, you first have to request your data. Send a letter to Swisscom and you will receive your data in a ZIP file on a data carrier in the mail within 30 days. You can upload the CSV files separately to BitsaboutMe. Detailed instructions and a letter template can be found here.

Geomasking offers an innovative way of sharing GPS data in an aggregated and anonymous form by only passing on information from previously clearly defined areas. All GPS data outside these areas is invisible to the data requestor. This allows you to share relevant information about your location without relinquishing your privacy. You can find out more about geomasking here.

To import your Netflix data, you must first download your Viewing activity file. Log in to Netflix and navigate to Account. In the Settings, you can export your data as a ZIP file under Download your personal information and then upload it to BitsaboutMe. You can find detailed instructions here.

Data security and privacy are top priorities for us. Therefore, we do not have a copy of your password, which would be necessary to restore your user account. This is how we ensure that no one—not even BitsaboutMe—can access your data without your explicit consent.

If you created your account in January 2022 or later, you received an automatic email with a recovery code. If you do not have a recovery code, you can create a new account with a different email address. Your old account will remain protected and will be deleted automatically after one year of inactivity. Alternatively, you can request the deletion of your old account at support@bitsabout.me, specifying the email address you used when you signed up. Once you have received confirmation from us that your account has been deleted, you can create a new account using the same email address.

Depending on your email provider, the delivery of the activation email can take a long time. Unfortunately, we do not have any control over this. We also recommend that you check the spam folder of your inbox. If you don’t receive an activation email or if the link has already expired, please contact support@bitsabout.me so that we can send you a new link to activate your account.

If you’re having trouble connecting your email, please check whether any of the following apply:

  • The account and password combination is incorrect: BitsaboutMe requires the same credentials that you use when connecting your smartphone to your email server, for example. If in doubt, make sure you are using the correct password by logging in to your webmail account.
  • Your provider’s configuration cannot be determined: In order for us to connect an email account, the provider must support the IMAP protocol and encrypted access via port 993. This is usually the case nowadays: We can connect over 70% of all email accounts automatically.
  • Your email provider does not allow IMAP: This is only true for very few providers. In this case, we can’t do anything because we currently only support IMAP for read-only access.
  • Make sure you connected the correct email account. You can find the account under My Data and the submenu Connect Coop e-receipts or Connect Amazon e-receipts. The email account that receives the corresponding emails must be listed here.
  • Make sure that the emails have actually been imported. To do this, select the period All in the Stats section and then use the plus sign to select the corresponding email account for data sources. Then, you can look for your emails in the search field using the keyword Coop Supercard or Amazon.
  • If you’re missing some relevant emails, please disconnect the email account and the Coop or Amazon account and then reconnect the email account (depending on the size this may take some time) and reconnect to Coop/Amazon once you are sure that all data has been imported.

The following steps will help you to find the source of this problem:

  • Make sure that your account and password information was correct when connecting your account to BitsaboutMe by logging in to the appropriate website. If in doubt, you can disconnect the data source again and reconnect with the verified password.
  • Wait 3 minutes—when importing large data sources for the first time, it may take a few minutes for the data to appear.
  • Log out and log in manually to restart all importers.
  • Go to the section Stats, select the time period “All” and then click on the plus to choose data sources. A list of all your imported data will appear with the number of records. If the data you are looking for is not listed here, then it has not been imported.
  • In this case, the problem must be at the very beginning of the data source connection.

For data based on email (Amazon, Coop), you can find more information under I cannot import my Coop and Amazon emails.

To import your Amazon data, you must first request your data from Amazon as a PDF file. You can do this on the Amazon support page under Prime and more. As soon as you receive your data, you can import the file to BitsaboutMe. Detailed instructions can be found here.

To continuously import your Amazon orders, connect your Amazon emails to BitsaboutMe.

To import your LinkedIn data, you must first request your data archive. Go to Settings and Privacy in the LinkedIn menu and navigate to the section How LinkedIn uses your data. Under Download your data, select The works: All of the individual files plus more and submit your request. Within a few days, you can download your data archive and import the ZIP file to BitsaboutMe. Detailed instructions can be found here.

In order to import your PAYBACK data, you must first request your data. Email PAYBACK and within a few days, you will receive your data request in the form of two PDF files. You can upload these two files to BitsaboutMe. Detailed instructions as well as an email template can be found here.

If you’re having trouble importing your Migros data, this may be due to one of the following reasons:

  • Cumulus account not connected: Verify that your Cumulus account is connected to Meine Migros. This is necessary to import your Migros data into BitsaboutMe.
  • Wrong password: Make sure that you’re using the correct password by logging in to Meine Migros with your account and password.
  • 2-factor authentication: Make sure that you have disabled 2-factor authentication in your account.
  • Password manager: If you use a password manager, we advise you to disable your Migros password in the password manager and to enter it manually on BitsaboutMe.
  • Large dataset: If you have a substantial amount of Migros data, you will have to wait about 10–15 minutes for it to be imported.

If you are unable to import your Google data, this may be due to one of the following reasons:

  • After connecting your Google account, you did not create a data archive (see instructions). Since Google does not allow fully automatic data imports, this still has to be done manually.
  • When creating your data archive, make sure to select the right products from the list (Chrome, Fit, Location History, My Activity, Profile).
  • Also, check that you selected the file type “ZIP” and the transfer method “Drive” for the archive format. As soon as your data archive is available, you must log out and back in to BitsaboutMe to start importing the data. Depending on the volume of the data, this may take some time.
  • Google has not stored any personal data about you for the respective services. This is unlikely, but should also be considered.

For security reasons, we do not offer the possibility to change your main email address. So, if you want to change the email you use to sign in to BitsaboutMe, we recommend that you delete your user account and re-register with a new email address.

Log in to BitsaboutMe, click on your profile icon, and navigate to Delete Account. If you cannot remember your password, contact support@bitsabout.me and request the deletion of your account. We will email you as soon as we have deleted your account.

If you want to change your password, click on your profile icon and navigate to Password Management.